Frequently Asked Questions

AlertsDown is an uptime and SSL monitoring platform for websites, APIs, and background services. We keep watch on your endpoints, log every check, and alert you the moment something stops working.

We run distributed HTTP/HTTPS checks at intervals between 1 and 60 minutes (depending on your plan), capture response data, and dispatch notifications through the channels you configured whenever we detect downtime or SSL issues.

Every URL gets uptime checks (status codes, latency, error messages) and, if it is HTTPS, SSL certificate validity/expiry checks so you can catch issues before customers do.

Free Builders runs checks every 5 minutes. Indie Builders and Saas Builders both support 1-minute checks. Within your plan limits you can choose any interval between 1 and 60 minutes per URL.

Free Builders includes email notifications. Indie Builders adds SMS, Telegram, whatsapp, and webhook delivery. Saas Builders unlocks every channel—email, SMS, Telegram, WhatsApp, and webhooks—so you can route incidents wherever you need. Contacts must be verified before alerts are sent.

Free Builders monitors 1 URL, Indie Builders covers up to 5 URLs, and Saas Builders lets you monitor up to 50 URLs. You can upgrade or downgrade at any time as your footprint changes.

We confirm the incident with consecutive failed checks, create an incident record, and notify you through every enabled channel. After that first alert we pause further downtime notifications for six hours unless we detect a healthy response in the meantime—only once the service comes back up do we allow new alerts to fire.

Yes. We already use AlertsDown to monitor our own projects and early customers’ sites. The core monitoring and alerting are stable, but we’re still improving the dashboard and adding features during public beta.

Yes. You can temporarily disable monitoring, change the interval, and select different notification channels or recipients per URL to match the criticality of each service.

Yes. All HTTPS URLs automatically include SSL expiry tracking. We raise incidents when a certificate becomes invalid or is approaching expiration so you have time to renew it.

Free Builders is ideal for a single project with 5-minute checks and email alerts. Indie Builders increases limits to 5 URLs, unlocks 1-minute checks, and adds SMS, Telegram, plus webhooks. Saas Builders scales to 50 URLs, includes every notification channel, higher notification quotas, and priority support.

Free Builders is free forever. Indie Builders and Saas Builders include a 7-day trial on monthly billing (14 days if you pick annual) plus a 7-day grace period before enforcement, so you can test higher tiers without risk.

Create an account, pick the plan that fits, add your first URL, verify any notification contacts, and we start checking immediately—no credit card needed for Free Builders.

To prevent alert fatigue we impose a 6-hour cooldown per notification channel unless the service recovers (HTTP 200) in that window. Once a healthy check is recorded we can alert again if the service goes down.

Yes. Use the “Pause notifications” toggle in your account settings to temporarily suppress alerts across every URL. We continue checking and logging, and once you unpause we resume sending notifications with the latest status.

If you hit your URL cap you will not be able to add new monitors. If you reach the monthly notification quota we keep monitoring but may throttle alerts. We warn you ahead of time so you can upgrade or adjust usage.

For now we only support unauthenticated HTTP/S endpoints (no API keys, no login supported yet); authenticated API monitoring is on our roadmap once we add custom header and token management in the dashboard.

Indie Builders and Saas Builders include webhook notifications, letting you forward incidents to Slack, PagerDuty, automation workflows, or any custom endpoint. Each trigger is a POST with a JSON body that currently includes the monitored URL (url) and the latest HTTP status code (status, null when we could not reach the target). You can branch on the status to decide whether to open tickets, push chat alerts, or kick off runbooks, and we keep urlId internal so you only need to care about the URL itself.

All data is encrypted in transit with TLS and stored securely. We apply least-privilege access, audit critical actions, and run regular security reviews to keep your monitoring data safe.

Yes. Email and SMS contacts must be verified before we will send alerts to them (webhook endpoints are exempt). You can request a verification code/link from the dashboard at any time, and only confirmed contacts appear as options when configuring notification channels.

Reach us through the in-app support form or the contact email shown in your dashboard. Saas Builders customers receive priority responses.

Public beta means anyone can sign up and use AlertsDown, but we are still polishing the product based on real-world feedback. You may see small UI changes and new features appear regularly. If something isn’t clear or doesn’t work as expected, we want to hear about it so we can fix and improve it quickly.

During public beta you can monitor up to 5 URLs for free. You get the same core features as paid plans—24/7 checks, alerts by email, SMS and webhooks, and SSL monitoring—without entering a credit card. This lets you fully test AlertsDown on your real projects before deciding on a paid plan.

We may adjust pricing and plan limits after public beta based on usage and feedback. If you start using AlertsDown during beta, we will clearly communicate any changes in advance and give you time to review them. Our goal is to keep pricing simple and fair for indie builders, small teams and SaaS products.

AlertsDown is built for indie builders, small SaaS teams, agencies and side projects that need reliable uptime monitoring without complex setup. If you manage websites or APIs and just want to know immediately when something breaks, AlertsDown is for you.

You can reply directly to any email we send you, use the chat bubble in the bottom-right corner of the website, or contact us at our support email. We read every message and use your feedback to decide what we build next.

AlertsDown has a built-in referral program that rewards you for inviting others. Every account gets a unique referral code you can share. When someone signs up using your link and later subscribes to a paid plan, you earn extra time on your own subscription—completely free.

Go to your dashboard and look for your referral section. You will see a unique referral link (e.g. alertsdown.com/register?ref=YOUR_CODE). Share that link with anyone—when they register through it, the referral is automatically tracked.

When someone you referred subscribes to a paid plan for the first time, your current subscription is extended by 90 days at no cost. The reward is applied automatically—no action needed on your part.

No. You can refer as many people as you like, and each successful conversion earns you an additional 90 days. The more people you refer, the more free subscription time you accumulate.

The 90-day extension is applied the moment the referred user's first paid subscription is created. If you do not have an active plan at that time, the reward stays pending and will be applied once you reactivate.

Yes. Free plan users can share their referral link and earn rewards. When a referred user subscribes to a paid plan, your 90 days are banked automatically. You can see your banked days in the referral section of your dashboard. As soon as you upgrade to a paid plan, all banked days are added to your subscription instantly.

Banked days are referral rewards earned while you are on the Free plan. Since the Free plan does not have an expiration date to extend, the days are saved for later. When you upgrade to a paid plan, every banked day is applied to your new subscription automatically—no action needed.

No. Banked referral days never expire. They remain in your account until you upgrade to a paid plan, at which point they are all applied at once.

Yes. Go to the referral section in your dashboard. You will see a breakdown of your total referrals, converted referrals, free days already applied, and free days banked. If you have banked days, a banner will remind you to upgrade to use them.

The moment your paid subscription is created, all your banked referral days are added to your subscription end date. For example, if you had 180 banked days and your new plan renews in 30 days, your subscription will now last 210 days before the next renewal.

No. The referral link only works during registration. If someone already has an AlertsDown account, they cannot be linked to your referral code. The referral must happen at the time of sign-up.

No. Self-referrals are automatically blocked. If you try to register with your own referral code, the code is silently ignored and your account is created normally.